Our promise

Every order is covered by our 30-Day "Like New" Guarantee. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll make it right.

Eligibility

• Items must be returned within 30 days of delivery.
• Items should be unused or in resalable condition, in original packaging where possible.
• To start a return, email us at [glowhaven.star@gmail.com] with your order number.

Defective or wrong items

If your item arrives damaged, defective, or is the wrong product, contact us within 30 days with a photo of the issue. We'll send a replacement or issue a full refund — no need to return the item, and return shipping is on us.

Change-of-mind returns

• Return shipping is the customer's responsibility.
• We recommend using tracked shipping, as we can't take responsibility for lost return parcels.
• Once we receive and inspect the item, your refund will be issued within 5–10 business days to your original payment method.

Non-returnable

Gift cards and final-sale items (marked as such at purchase) can't be returned.

Late or missing refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer — processing times vary. Still nothing? Email us and we'll trace it.

Exchanges

We don't offer direct exchanges. To swap for a different item, return the original for a refund and place a new order.

Questions

Contact us anytime at [glowhaven.star@gmail.com] — we aim to reply within 24 hours on business days.

Haven — Smart finds for everyday life.