Privacy policy

Last updated: October 10, 2026

Haven ("we", "our", "us") respects your privacy. This policy explains what information we collect, how we use it, and your rights.

Information we collect

When you place an order or contact us, we collect:

  • Contact details: name, email address, phone number
  • Shipping details: delivery address
  • Payment details: processed securely by our payment providers (Shopify Payments, PayPal, Apple Pay, Google Pay) — we never see or store your full card number
  • Browsing data: pages visited, device and browser type, collected via cookies and analytics

How we use it

  • To process, ship, and deliver your orders
  • To communicate about your order, returns, or support requests
  • To improve our store and personalize your experience
  • To send marketing emails only if you've opted in — you can unsubscribe anytime

Sharing

We share your information only as needed to run the store:

  • Payment processors to complete your purchase
  • Shipping and fulfillment partners to deliver your order
  • Analytics providers to understand store traffic
    We never sell your personal information.

Cookies

We use cookies for cart functionality, checkout, analytics, and (with consent) advertising. You can control cookies in your browser settings.

Your rights

Depending on where you live (including under Canada's PIPEDA and similar laws), you may have the right to access, correct, or delete your personal information, or withdraw marketing consent. Email [glowhaven.star@gmail.com] and we'll respond within 30 days.

Data retention

We keep order records as required for tax and legal purposes, then delete or anonymize them.

Children

Our store is not directed at children under 13, and we don't knowingly collect their information.

Changes

If we update this policy, we'll post the new version here with a revised date.

Contact

Questions about privacy? Email [glowhaven.star@gmail.com].

Haven — Smart finds for everyday life.