Shipping Policy

Shipping Policy

Last Updated: [03 July 2026]

Thank you for shopping with GlowHaven. We're committed to delivering your order as quickly and smoothly as possible.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been processed, you'll receive a confirmation email with your tracking information.

Estimated Delivery Times

🇺🇸 United States

Estimated Delivery: 5-7 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

We offer Free Standard Shipping on all orders.

No hidden fees. The price you see at checkout is the price you pay.

Order Tracking

As soon as your order ships, you'll receive an email with a tracking number so you can monitor your package's journey.

Please allow 2–3 business days for tracking information to become active after your order has been shipped.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

GlowHaven is not responsible for orders shipped to an incorrect address provided during checkout.

If you notice a mistake, contact us immediately. If your order has not yet been processed, we'll do our best to update your shipping information.

Delayed Deliveries

While we work hard to deliver your order on time, occasional delays may occur due to:

  • High shipping demand
  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays

We appreciate your patience and understanding if these situations arise.

Lost or Damaged Packages

If your package is lost, arrives damaged, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the package and product (if applicable)

Our support team will work with you to resolve the issue as quickly as possible.

International Shipping

At this time, GlowHaven primarily serves customers in the United States.

As we continue to grow, additional countries may become available.

Contact Us

If you have any questions about shipping or your order, we're here to help.

GlowHaven

📧 Email: glowhaven.star@gmail.com

🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond within 24–48 business hours.