Privacy Policy
Last Updated: September 28, 2026
Haven Home ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our store or make a purchase, how we use it, and the choices you have.
Information We Collect
When you visit our store, we automatically collect certain details about your device and browsing session, including your IP address, browser type, time zone, and which pages you view.
When you place an order, we collect the information you provide directly:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment details (processed securely — we never store your full card number)
We also collect the details of your order: which product you bought, the size and colour selected, and the amount paid.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your order, including arranging shipping and sending tracking updates
- Communicate with you about your order or respond to your enquiries
- Screen orders for potential fraud or risk
- Improve our store, product offering, and customer experience
- Send you marketing emails, where you have opted in (you can unsubscribe at any time)
Sharing Your Information
We share your information only with the parties needed to run our store:
- Shopify — our ecommerce platform, which stores order and customer data
- Payment processors — to securely handle your payment
- Shipping and fulfilment partners — to deliver your order
- Analytics and advertising providers — to understand store traffic and run our marketing (see below)
We do not sell your personal information.
Cookies and Tracking
Our store uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the site. Our advertising partners may also set cookies to measure the performance of our ads and show relevant content.
You can disable cookies in your browser settings, though some parts of the store may not work correctly if you do.
Advertising and Analytics
We use tools such as the Meta Pixel and Google Analytics to understand how people find and use our store. These tools may collect information about your browsing activity across sites. You can manage ad personalisation through your Meta and Google account settings.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request that we correct or delete it
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, email us at glowhaven.star@gmail.com. We'll respond within 30 days.
If you are in Canada, your rights are governed by PIPEDA. If you are in the European Economic Area or the UK, your rights fall under the GDPR, and our lawful bases for processing are contract performance, legitimate interest, and consent where applicable.
Data Retention
We retain your order information for as long as needed to fulfil your order and meet our legal, tax, and accounting obligations. When it is no longer required, we delete or anonymise it.
Security
We take reasonable steps to protect your information, including encrypted checkout and secure payment processing. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our store is not intended for anyone under 16. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page, with the "Last Updated" date revised.
Contact Us
Questions about this policy or your personal information? Email us at glowhaven.star@gmail.com.